Accessibility Statement for Zamek Królewski w Warszawie - Muzeum. Rezydencja Królów i Rzeczypospolitej (The Royal Caste in Warsaw - Museum) is committed to making its website accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies.

The Accessibility Statement applies to the website The Royal Castle In Warsaw - Museum. Buy tickets online.

Date of website publication: 23 December 2021 r.
Date of last major update: 23 December 2021 r.

The state of digital accessibility

This website is non-compliant with the annex to the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities due to non-compliance and exemptions listed below.

Inaccessible content

Preparation of Accessibility Statement

Preparation and updating of the Accessibility Statement

Date of preparing the Accessibility Statement: 23 December 2021 r.
Date of the last review of the Accessibility Statement: 27 March 2025 r.

We prepared the statement based on a self-assessment according to Checklist for assessing the digital accessibility of a website v. 2.2 (docx, 0,12MB).

Accessibility Self-Assessment Report

Feedback and contact information

You can report all digital accessibility issues with this website to Urszula Kubiszyn — via email dostepnosc@zamek-krolewski.pl or by phone 223555523.

Everyone has the right to request the digital accessibility of this website or its elements.

When making such a request, please provide:
- your name,
- your contact information (e.g., phone number, email),
- the exact address of the website where the digital accessibility issue is located,
- a description of the problem and how you would like it to be resolved.

We will respond to your request as quickly as possible, no later than within 7 days of receiving it.

If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.

If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will propose an alternative way to access it.

Handling requests and complaints related to accessibility

If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint.

You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.

You can file a complaint by post or email:

Zamek Królewski w Warszawie - Muzeum. Rezydencja Królów i Rzeczypospolitej,
Address: Pl. Zamkowy 4, 00-277 Warszawa,
email: dostepnosc@zamek-krolewski.pl,
phone: 223555523.

Helpful information can be found on the government portal gov.pl.

You can also inform the Ombudsman and request intervention in your case.

Other information

Architectural accessibility

Description of architectural accessibility

Communication and information accessibility

Polish Sign Language Translator is available online at the Ticket Officec and Information Point.